I just deleted Uber for similar issues with Uber Eats. Their refund policy will often no longer cover when the store outright gets things wrong. Had it happen twice in a month where they'd only offer a $5 credit for orders for large groups where several items had issues, so I got rid of the app.
Very shortsighted. I’ve had instances where I ordered food meant for 4 people but only half the order arrived and I had to order again. The refund doesn’t cover all the additional fees and other stuff. Mistakes happen but you shouldn’t make the customer pay the price, especially when they did nothing wrong.
Customer service sucks everywhere lately. At some point, I guess most companies realized they can alienate as many customers as they want, so long as they can get a new sucker to come in and replace each one. And it made them more profitable! I can only pray that this strategy will eventually run these companies out of goodwill or they'll run out of customers to draw in and we'll get good service back one day.
100% part of this is an overcorrection from the zero interest era where companies could lose money indefinitely and customer economics didn’t matter too much so long as they showed growth. Now the bean counters and penny pinchers have swung things too far the other way.
I just deleted Uber for similar issues with Uber Eats. Their refund policy will often no longer cover when the store outright gets things wrong. Had it happen twice in a month where they'd only offer a $5 credit for orders for large groups where several items had issues, so I got rid of the app.
Very shortsighted. I’ve had instances where I ordered food meant for 4 people but only half the order arrived and I had to order again. The refund doesn’t cover all the additional fees and other stuff. Mistakes happen but you shouldn’t make the customer pay the price, especially when they did nothing wrong.
If you are daft enough to order a sandwich? You get no sympathy from me.
first of all, true.
Second of all if you had this sandwich, you’d understand
Customer service sucks everywhere lately. At some point, I guess most companies realized they can alienate as many customers as they want, so long as they can get a new sucker to come in and replace each one. And it made them more profitable! I can only pray that this strategy will eventually run these companies out of goodwill or they'll run out of customers to draw in and we'll get good service back one day.
100% part of this is an overcorrection from the zero interest era where companies could lose money indefinitely and customer economics didn’t matter too much so long as they showed growth. Now the bean counters and penny pinchers have swung things too far the other way.
I showed this article to my friend who was despondent about his new business.
Now he is wildly optimistic