Customer service sucks everywhere lately. At some point, I guess most companies realized they can alienate as many customers as they want, so long as they can get a new sucker to come in and replace each one. And it made them more profitable! I can only pray that this strategy will eventually run these companies out of goodwill or they'll run out of customers to draw in and we'll get good service back one day.
100% part of this is an overcorrection from the zero interest era where companies could lose money indefinitely and customer economics didn’t matter too much so long as they showed growth. Now the bean counters and penny pinchers have swung things too far the other way.
Customer service sucks everywhere lately. At some point, I guess most companies realized they can alienate as many customers as they want, so long as they can get a new sucker to come in and replace each one. And it made them more profitable! I can only pray that this strategy will eventually run these companies out of goodwill or they'll run out of customers to draw in and we'll get good service back one day.
100% part of this is an overcorrection from the zero interest era where companies could lose money indefinitely and customer economics didn’t matter too much so long as they showed growth. Now the bean counters and penny pinchers have swung things too far the other way.